Security Controller

Key Responsibilities & Objectives

• Operational duty management of soft services for Teesside Park and successful management, coordination and delivery of the contract related to onsite cleaning, security, maintenance and reception.
• Ensuring high level service delivery across all operation provision including security, cleaning, maintenance and customer service
• Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met
• Carrying out Health & Safety / preopen/close patrols across all areas of the site.
• Manage and implement cleaning schedules, and completion of weekly cleaning audits
• Incident reporting via geopal and DISC (or site reporting lines)
• Regular auditing of equipment logs, check sheets, DOR etc
• Building and maintaining a professional relationship with all internal & external customers
• Regular engagement with local authority stakeholders, with an active role in the local Crime Initiative
• Ensure staffing levels are kept in line with the contractual agreement, recruiting as required and carrying out training Does this need to be in the people section?
• Maintaining effective and accurate communication with the BL centre management team, occupiers and external stakeholders
• Knowledge of and adherence to all relevant legislation, regulations and code of practice
• Understanding and adhering to Westgrove’s & site policies and procedures, to ensure Health & Safety policies are achieved, maintained and regularly reviewed in line with the business and legislative changes
• The ordering of stock and uniform for the site within budgetary and contractual constraints
• Maintain management information in relation to KPIs/SLA’s
• Control and maintenance of detailed information including rotas, hours worked, budgets, training, and absenteeism Needs to be in people section?
• Promote equality, diversity and human rights in working practices Needs to be in people section

Skills & Knowledge

• Previous experience in Security, Cleaning or operational management/supervisor
• Excellent people management skills
• Results driven, people manager with considerable understanding of customer services excellence
• Outstanding communication and interpersonal skills effective at all levels
• Knowledge of H&S and HR legislation
• Excellent communication skills both written and verbal
• The ability to work under pressure
• Able to work flexibility in line with business requirements and need
• Achieve deadlines and work to budget
• Utmost discretion when dealing with all sensitive and confidential information
• Results driven to deliver high performance standards
• SIA Licence & First Aid at Work would be desirable for this role, training can be provided as required
• Full driving licence
• IOSH – desirable
• Competency with Microsoft packages including Teams, Excel and Word
• Qualification for operating a MEWP - desirable

Competencies

• Excellent organisational skills with the ability to balance competing priorities and workloads
• Highly developed influencing and relationship management skills
• Ability to act decisively and remain calm under pressure
• Effective net-worker and relationship developer, who can contribute to a team based culture
• Ability to champion, support and deliver business initiatives
• Report writing / presentation skills
• Ability to work unsupervised and take responsibility

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in service cover

Work Location: In person